Canary Ambient™️

Real-Time Voice Analysis for Clinical and Call Center Conversations

Canary Speech is the leading vocal biomarker platform, offering a clinically-proven, secure, and cost-effective solution for detecting, monitoring, and improving cognitive and behavioral health.

Canary Ambient™️

Canary Ambient™ is a clinical decision support software that enables actionable insights into patient-clinician dialogues, tracking speech patterns, and delivering real-time evaluations of cognitive and behavioral health conditions. It enables more accurate diagnoses and timely care planning without interrupting the natural flow of interaction.

In call centers, Canary Ambient™ offers powerful sentiment analysis and vulnerable customer screening. It helps customer service agents detect emotional distress, confusion, or vulnerability, ensuring that at-risk customers are routed to specialized support for optimal service.

Key Features:

  • Real-Time Streaming Audio Processing: Captures live audio from clinical environments and contact centers, allowing for vocal biomarker results to be calculated and made available in real time, during the conversation.
  • Advanced Diarization: Uses state-of-the-art diarization technology to separate voices into distinct channels, ensuring clear and accurate analysis for both parties involved.
  • Role Identification: Automatically identifies and differentiates between participants, whether a clinician and patient or an agent and customer, ensuring accurate tracking throughout the conversation.
  • Vocal Biomarker Analysis: Powered by Canary Speech’s proprietary algorithms, Canary Ambient™ analyzes speech for signs of health conditions such as Anxiety, Depression, MCI, and Alzheimer's.
  • Customizable Analysis: Provides flexibility to focus biomarker and vulnerability analysis on one or both participants, enabling targeted insights for different use cases.
  • Seamless Integration with Existing Systems: Easily integrates with healthcare systems, AI-powered tools, and contact center platforms, enabling continuous data flow and real-time feedback.
  • Immediate Feedback and Insights: Delivers real-time analysis to clinicians and customer service agents, empowering informed decision-making with instant vocal data insights.
  • Secure and Compliant Data Handling: Ensures all audio data complies with privacy and security standards like HIPAA, HITRUST, and relevant regulations for call centers, safeguarding sensitive information.
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Canary Ambient™ is now available for healthcare organizations and contact centers looking to enhance their capabilities through voice-driven insights and improve the data-driven support and efficiency provided to clinicians in determining whether further assessment is necessary.
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Richard

"I'm fine," said Richard to his clinician.

 

Thanks to the clinic’s integration of Canary Speech, the clinician performed a vocal screening that revealed signs of depression. His doctor gently discussed the screening results with Richard, who then admitted to a past diagnosis of depression and stopping his medication.

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Jane

"I hate your tests!" proclaimed Jane to the assistant. "I don’t do well on them."

 

The medical assistant felt immediate relief knowing she wouldn’t have to pressure Jane into completing the traditional assessments. She calmly explained to Jane that they would simply be doing a brief vocal assessment. After Jane recorded her 45 seconds of audio, Jane responded in disbelief, "That’s it?! I like this so much better. Thank you."

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John

"I messed up my ankle in the gym!" John shared with the clinic.

 

As part of the clinic’s standard care, John was screened with Canary Speech. The screening flagged John with a high risk for depression so the doctor casually mentioned the depression screening result while checking John's ankle. John was able to open up about some recent struggles and the doctor prescribed the right medication to help.

How we work

Screen for Mild Cognitive Impairment, Alzheimer’s, Huntington’s, Parkinson’s, anxiety, depression, energy, and more during a conversation. Works over the phone, on a video call, or in-person.

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Why Canary?

  • Early detection and cost savings: Our objective vocal biomarkers improve diagnostic precision and accuracy, leading to better health outcomes and reduced long-term costs.
  • Enhanced clinical efficiency: Streamline your diagnostic process and detect a larger number of health abnormalities in less time.
  • Ease of use: Non-invasive, quick, and easy integration into existing systems.
  • Patient satisfaction: Less intrusive than traditional methods, improving patient experience.
  • Clinically validated: The accuracy and consistency of our models are rigorously tested to ensure reliable outcomes.
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Want more information? Visit canaryspeech.com or

Schedule time to talk!